We use high-quality stainless steel, selected for its durability and resistance.
Our pieces are available in two types of finishes: PVD (Physical Vapor Deposition) coating and 18K gold plating.
The type of finish for each piece is indicated on its respective product page.
No. Stainless steel is highly resistant to oxidation, humidity, and daily wear, so the pieces do not tarnish or stain, even with frequent use.
Stainless steel is hypoallergenic, suitable for sensitive skin, and our pieces are nickel-free. However, as each skin is unique, it is not possible to guarantee absolute tolerance in all cases.Should any type of reaction or discomfort arise, we recommend immediate removal of the item and discontinuation of its use. If symptoms persist, we advise consulting a healthcare professional.
Yes. The pieces were developed for daily use, combining durability and comfort.
Yes. The pieces are water-resistant and can be worn daily, including when washing hands, showering, or going to the beach. To preserve their shine, we recommend avoiding frequent contact with perfumes, creams, and chemical products.
No. Stainless steel is resistant to oxidation and wear. The gold-plated parts have a durable coating with a premium finish. In rare cases, prolonged use with chemicals may cause gradual wear of the coating.
Yes. All pieces come with a 3-year warranty against manufacturing defects, covering situations such as:
For more information about the warranty conditions, please consult our Terms and Conditions.
A few simple steps will prolong the life of your jewelry:
- Avoid contact with perfumes, creams, and other chemical products
- Store in a dry place, preferably in the original Fiurel box
- Clean with a soft, dry cloth whenever necessary
These measures help preserve the shine and durability of your jewelry for much longer.
All items are carefully packaged in the brand's own packaging, with an elegant and eco-friendly design, ready for gifting. Each order is prepared with care to ensure that the items arrive in perfect condition.
Every product includes a size guide to help you choose correctly. If you're unsure, you can always contact us and we'll help.
Yes. On each ring's page, we provide a size guide with simple instructions for measuring your finger at home, without the need for any special tools. If you still have any questions, please contact us and we'll be happy to help.
On each product page, we indicate the available sizes and provide a size guide. Should you need any help, we'd be delighted to advise you.
Images are as accurate as possible; however, slight variations in color, texture, or visual appearance may occur due to the device and screen settings. Products made with natural materials may also show variations inherent to the material's nature, which does not constitute a defect.
No. You can make your purchase as a guest, without needing to register.
Select the desired products, add them to your cart, and complete your purchase through the checkout. After payment confirmation, you will receive an email with all the details of your order.
Availability is indicated on each item's page. If the "Add to cart" button is not available, the product is out of stock.
Yes. After completing your purchase, you will automatically receive a confirmation email. If you don't find it, please check your spam or junk folder.
No. Once the purchase is complete, it is not possible to modify or cancel the order. We recommend that you carefully review the items, quantities, and shipping information before finalizing the order.
Yes. Some of our pieces can be customised, such as engravings or adjustments. These options are available directly on the product page. Please note that customised items have an additional production time estimated at 1 to 2 business days and are not eligible for exchange or return.
Custom pieces are engraved using laser technology, which ensures a precise and durable finish. The engraving features black or dark grey tones, which may vary slightly depending on the angle of light and the natural reflections of the piece.
If you have an account, you can check your order history in your client area.
An order may be cancelled for reasons such as incomplete payment, incorrect data, or product unavailability. If applicable, a full or partial refund will be processed within 14 business days.
We ship throughout Europe.
Orders are dispatched within 1 business day of payment confirmation. For custom items, please allow an additional 1 to 2 business days.
Estimated delivery times are as follows:
- Mainland Portugal: 1 to 2 business days
- Azores and Madeira: 2 to 5 business days
- Europe (other countries): 5 to 7 business days
Delivery times may vary during periods of high order volume or promotional campaigns.
Yes, shipping costs are calculated automatically at checkout, taking into account the order's destination.
We offer free shipping to Portugal for purchases over €60 and to the rest of Europe for purchases over €100.
Shipments are made via CTT by registered mail, ensuring greater security and traceability of your order.
As soon as your order has been dispatched, you will receive a confirmation email with the CTT tracking code. You can use this code to track your delivery.
No. After the order has been dispatched, it is not possible to change the delivery location. We recommend that you review the shipping details before finalising your order.
We accept the following payment methods:
- Credit/debit card
- Apple Pay
- Google Pay
Yes. All prices shown include taxes.
Yes. All payments are processed through encrypted and secure systems, ensuring the protection of your data.
Yes. We accept exchanges and returns within 14 days of receiving the order, provided the items are unused, in perfect condition, and eligible for exchange or return.
- Earrings (for hygiene reasons)
- Customised products (including engravings, customisations or adjustments)
- Items purchased in promotional campaigns, sales, with a discount or through gift cards
- Items used, damaged or altered by the customer
To make an exchange or return, please contact us via our Contact Form. Upon validation, you will receive all necessary instructions to send the item. Exchanges and returns are accepted within 14 days of receiving the order, provided the products are unused and in perfect condition.
Shipping costs are the customer's responsibility, except in cases of manufacturing defect or wrong product shipment, where the costs are covered by us.
No. Personalised products are not eligible for exchange or return, as they are items created especially for each customer. Since the personalisation is permanent, it is not possible to reuse or alter the item after production.
No. Products purchased during promotional campaigns, sales, or at a discount are not eligible for exchange or return.
Upon receipt and verification of the returned item, the refund will be processed within 14 business days.
You should contact us as soon as possible via our Contact Form. We will resolve the situation as quickly as possible.
Contact us using our Contact Form. We will review and proceed with a replacement or refund, as applicable.
Yes. You can select this option for the desired product and, whenever possible, we will adapt the packaging for a gift.
Yes. We provide suitable gift packaging, ideal for special presents.
Yes. By checking the gift option - personalised message, you can add a personalised message that will be included in the packaging.
Hours:
- Monday to Thursday: 10 am to 6 pm
- Friday: 10 am to 3 pm
Outside these hours, you can leave your message, and we will reply as soon as possible.
We respond within 24 hours on business days. During periods of higher volume (e.g., campaigns or festive seasons), the response time may be slightly longer, but we always guarantee a response.
Of course. Contact us by:
- Email: support@fiurel.com
- WhatsApp: +351 928 355 845
We'll be happy to help.